TMON WeMakePrice Settlement Delay Compensation Cancellation Refund Method

The ongoing settlement delays at TMON and WeMakePrice, subsidiaries of Qoo10, are causing growing concerns among marketplace sellers. As a result, some sellers have even suspended sales of travel-related products. Many are now wondering how compensation for these delays will be handled.

Today, we will explore the settlement delays at TMON and WeMakePrice, as well as the procedures for cancellations and refunds.

TMON WeMakePrice Cancellation and Refund

Access the TMON or WeMakePrice Website or App

First, visit the TMON or WeMakePrice website or open the “TMON” or “WeMakePrice” app and log in.

Check Order History

Select “My Page” from the top menu, then click on “Order History.” On this page, you can view all your past orders. Find the product or service you wish to cancel or request a refund for.

Request a Refund/Cancellation

Find the product you want to refund or cancel in your order history, then go to the order details page. Click the “Request Refund” or “Request Cancellation” button. The availability of these options may vary depending on the product status, and some items may only be eligible for cancellation within a certain period after purchase.

Select a Reason for Refund/Cancellation

After clicking the “Request Refund” or “Request Cancellation” button, a page will open where you can select the reason for your request. TMON provides various refund and cancellation reasons, allowing customers to choose the one that best fits their situation. Common options include a change of mind, defective product, shipping delay, or incorrect delivery.

Enter Additional Information

After selecting the reason for the refund or cancellation, you may be asked to provide additional information. For example, if the issue is a defective product or incorrect delivery, you may need to attach a photo of the product or provide a detailed description of the problem. This additional information helps the TMON customer service team resolve the issue more efficiently.

Submit Refund/Cancellation Request

After entering all the required information, click the “Submit Refund Request” or “Submit Cancellation Request” button. A confirmation message will appear to verify that your request has been submitted correctly. Once the request is successfully received, the TMON customer service team will review and process it.

Check Refund/Cancellation Status

After submitting a refund or cancellation request, you can check the progress in the “Refund/Cancellation History” section of My Page. Here, you can see the status of your request, such as whether it is received, being processed, or completed. TMON usually processes refund requests quickly, but depending on the product type or situation, it may take a little more time.

Refund Process Completed

Once the refund request is approved, TMON will process the refund according to the payment method used by the customer. If the payment was made by credit card, the refund will be processed as a cancellation of the card payment. If the payment was made by bank transfer, the refund amount will be deposited into the provided account. Please note that the refund processing time may vary depending on the payment method.